Terms & Conditions

• New Ticket Scanners have been implemented at the Townsville Civic Theatre. These will act as registration for each patron when they enter the auditorium.
  All Gold Pass and Gold Plus Subscribers will retain a lanyard, however tickets to each performance will be contained within the pouches. 
• eTickets are also available for display on mobile phones and print at home tickets have also been introduced.
  Flexible ticket exchanges: fully flexible exchange policy to allow you to exchange tickets if related to Covid-19. 
• All bookings require contact information from patrons before confirmation.
• Please do not visit if you feel unwell, have any cold or flu like symptoms or have taken a COVID-19 test and are awaiting results. Please contact us and arrange a refund or make alternative arrangements.
• Please bring your own mask, practice good hand hygiene and social distancing.
• We ask for your understanding that AFCM and the Venues are legally obliged to ensure the safety of all visitors and staff. AFCM and Venue staff are directed to refuse admission to any patron that displays COVID-like symptoms.
• We look forward to welcoming you to the Festival and greatly appreciate your support and cooperation.

Concession Cardholders

AFCM offers concession ticket prices to aged or disability pension card holders (seniors card is not accepted). To claim the concession ticket price please quote your aged or disability pension card number on the 2022 Booking Form or when booking online or by phone.

Companion Cardholders

AFCM is a participant in the Companion Card Program for people who require their carer to be present when attending a performance, A carer is entitled to a free ticket when accompanying a paying ticket holder.

During the Festival, the safety of our patrons, artists and staff is our utmost priority.

We are so excited to welcome you to a Safe Festival in 2025.¯Please be assured that we¯continually monitor the advice from the Australian Government Department of Health and Queensland Health Department and any updates are acted on promptly. 

 To find out what current restrictions in Queensland are, visit the Public Health Directions page. Patrons are reminded that they should not attend concerts and events if they develop COVID-like symptoms.

Please don’t hesitate to contact us if you have any questions by calling 07 47 71 41 44 or emailing info@afcm.com.au.

We welcome questions and comments on our social media pages. To keep the space respectful and safe, please:

• Protect your privacy and others’ by not sharing personal information (e.g. names, addresses, emails, phone numbers).
• Represent only your own views — do not impersonate others or misrepresent who you are.
• Avoid posting content that infringes on someone else’s intellectual property.
• Be respectful — do not harass, abuse, threaten, defame, or libel others.
• Refrain from using offensive, obscene, hateful, or provocative language.
• Avoid making unproven or unsupported accusations.
• Do not engage in or encourage any illegal activity.
• Keep your comments relevant to the topic being discussed.

Note: AFCM reserves the right to moderate content. We may remove posts or block users who breach these guidelines.

PRIVACY STATEMENT

Your privacy is important  

AFCM respects the rights of our patrons, staff, suppliers and partners to decide when and how their personal information is used, and for this reason, we have chosen to opt-in to comply with the Australian Privacy Principles as detailed in the Privacy Act 1988(Cth). 

 
Our commitment to privacy is based on:

• The freedom to visit our website and access most information without the need to give us any personal information. 

• The choice to give us personal information if you wish to receive information about our functions and activities; and 

• Our commitment to keep any information safely and securely, using appropriate technology and to accepted industry standards. 
   

Information We Collect 

We will not normally collect personal information other than your name, address, phone, fax or email address and payment details.  We collect information about you to provide the services you request including booking tickets, enquiries, donations, merchandise and sponsorship, and to tailor our services and offerings to you. 

We may also need to collect credit card details to enable us to process a payment from you. Additional information, such as your preferences for various services we provide, may also be collected. 

We collect information on website activity, such as the number of visitors, the number of pages viewed, navigation patterns, what systems users have and the date and time of visits.  This information is collected for statistical purposes only and is not used by us to identify you. 

In certain circumstances, our website or internet provider may also place a “cookie” on your computer through your web browser. A cookie is a small data file that is sent from our webserver and stored on your computer's hard drive. The cookie is not linked to your personal information and cannot be used by us to identify you. Its only purpose is to enable your systems and our systems to better interact and assist you to access our website. You may choose to reject the cookie, or have settings in place to reject cookies. This will still allow you to visit the website, but may limit your experience and access on the site. 

Use and Disclosure of Personal Information 

Your personal information will only be used for the purpose for which it is collected.  Other than for debt collection purposes or as may be required to enable a third party to provide you with services you have specifically requested, your personal information will not be shared, sold or given to any third party without your consent, unless required or authorised by law. 

We periodically conduct direct marketing campaigns to promote the Festival and related activities.  In these circumstances, we provide recipients with details on how to opt-out of future campaigns. 

Quality of Personal Information 

Our aim is to ensure that your personal information is accurate, complete and up-to-date. To help us with this, please contact us if any of the information you have provided requires correction or updating. We will take reasonable steps to correct and update the information. 

Personal Information Security 

AFCM is committed to keeping the personal information you have provided to us secure, and we will take reasonable steps to protect your personal information from misuse, loss, unauthorised access, interference, unauthorised modification or unauthorised disclosure. 

Third party providers are used to process payments through our website. These third party providers have provided warranties to us that their processes use industry standard 128-bit Secure Sockets Layer (SSL) encryption. We cannot provide this warranty directly to you but can disclose our current providers are Blackbaud eTapestry and CommSecure. You are encouraged to make your own enquiries before providing any personal information to any third party provider. 

Access to Personal Information 

You can request us to provide access to the personal information that we hold about you.  To request access please contact us using the details provided below. 

Emails 

Emails we receive from you will only be used for the purposes given and are subject to the conditions set out in the AFCM Privacy Policy.  AFCM has taken reasonable steps to ensure we will not use personal information in emails other than in accordance with this Policy. Due to the nature of email, sending personal information in an email remains entirely at your own risk and AFCM will not be responsible for any unauthorised use and disclosure of this information by third parties including internet service providers. Should you require AFCM to delete any emails in which you have included personal information, we will take reasonable steps to do so. 

Links 

The AFCM website contains links to third party websites. Please be aware that AFCM is in no way responsible for the privacy practices on these sites.  You should check the privacy policies of any third parties before disclosing information. 

Remarketing 

AFCM makes use of Google Analytics to help us to more effectively promote the AFCM. Google Analytics remarketing codes are used to record instances where users view certain pages or take certain actions on a website. This will later enable Google to offer targeted advertising. If you do not want to be a recipient of targeted advertising, you can opt out through the DoubleClick opt-out page or the Network Advertising Initiative opt-out page. 

Contact Us 

If you have any questions about the AFCM Privacy Policy or the privacy practices of AFCM, or if you wish to make a privacy complaint, please contact: 

Executive Director 
AFCM 

Email: info@AFCM.org.au  

Our full Privacy Policy is available here.

 
We reserve the right to change this Privacy Statement at any time.  We suggest you review this Privacy Statement periodically for changes.  Further information on the Information Privacy Act and the Information Privacy Principles can be found at https://www.qld.gov.au/law/your-rights/privacy-and-right-to-information/privacy-rights .