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Terms & Conditions

Terms & Conditions

During the Festival, the safety of our patrons, artists and staff is our utmost priority. 

We are so excited to welcome you back to a COVID Safe Festival in 2021! Please be assured that we continually monitor the advice from the Australian Government Department of Health and Queensland Health Department and any updates are acted on promptly. All safety procedures implemented throughout this Festival are in line with the latest Queensland Government health guidelines. 

Restrictions on meeting up with other people in public places like concert venues are changing often. To find out what current restrictions in Queensland are, visit the Public Health Directions page. Patrons are reminded that they should not attend concerts and events if they develop COVID-like symptoms.

Townsville Civic Theatre currently permits 100% venue seating capacity.  We will notify patrons if there is any change to this and other venue regulations.

At the Theatre, the Foyer will remain closed until the Theatre doors open.  Seating will be provided outside and we ask that you maintain social distancing of 1.5 metres, unless you are in a social group established with other patrons.

Patrons will be called to enter the Theatre by seat number to maintain social distancing. Extra time has been allowed for this process and we thank you for your patience and understanding. On entry to the Foyer, head straight to your designated seats. Waiting or congregating in the Foyer is not permitted.

Your ticket holds an individual bar code which acts as your COVID registration for each concert and must be presented on entry to be scanned by ushers.

It is recommended that you wear masks when entering and leaving the Theatre. Hand sanitiser is available at the entrances and throughout the venue. Cleaners will service the auditorium, bathrooms and touch points between Sunset Series and Evening Concerts.

Please don’t hesitate to contact us if you have any questions by calling 07 47 71 41 44 or emailing info@afcm.com.au

The Ville

When entering the Pavilion for Concert Conversations, ushers will take your tickets and direct you to your seats. We will be calling patrons in via sections to maintain social distancing.

Please practice social distancing whilst waiting to enter the Pavilion.

Coffee and tea will be available, and staff will serve a bakery item to each individual before the performance.

Whilst Winterschool Masterclasses are free, events registration is required and a designated seat is also provided.

St Patrick’s College, The Strand

Entry is from Fryer Street only. When entering the Auditorium for Concert Conversations and the Cleveland Bay Concert, ushers will take your tickets and direct you to your seats.  We will be calling patrons in via sections to maintain social distancing.

Please practice social distancing whilst waiting to enter.

As it is a school, some different COVID-Safe requirements apply. Venue capacity is limited and coffee and tea will not be available this year due to St Patrick’s College COVID-Safe event plan.

Ticketing

New Ticket Scanners have been implemented at the Townsville Civic Theatre.  These will act as registration for each patron when they enter the auditorium.

All Gold Pass and Gold Plus Subscribers will retain a lanyard however tickets to each performance will be contained within the pouches.

eTickets are also available for display on mobile phones and print at home tickets have also been introduced.

Flexible ticket exchanges: fully flexible exchange policy to allow you to exchange tickets if you are feeling unwell or are unable to attend due to border closures.

Ticket holder contact tracing: all bookings require contact information from patrons before confirmation.

Please do not visit if you feel unwell, have any cold or flu like symptoms in the past 14 days, have taken a COVID-19 test and are awaiting results or have been in a hotspot in the last 14 days. Please contact us and arrange a refund or make alternative arrangements.

Please bring your own mask, practice good hand hygiene and social distancing.

We ask for your understanding that AFCM and the Venues are legally obliged to ensure the safety of all visitors and staff. AFCM and Venue staff are directed to refuse admission to any patron that displays COVID-like symptoms, or does not comply with other COVID-Safe entry conditions.

We look forward to welcoming you to the Festival and greatly appreciate your support and cooperation.